Refund Policy

Coin packs

Unused coins can be refunded within 14 days of purchase. Coins already spent on gifts, tips or promotion cannot be refunded because the value has been transferred to another member.

Gifts and tips

Gifts are final once sent — the recipient's balance is credited immediately. We will reverse a gift only where the purchase was fraudulent or unauthorised.

Promotion and verification services

Promotion placements are refundable pro-rata if we fail to deliver the placement. Verification fees are refundable if we cannot complete a review, but not if a submission is rejected for failing the criteria.

Bookings held in escrow

• Cancelled by the booking party more than 48 hours before the call time: full refund to the payer.
• Cancelled within 48 hours: the platform fee is retained and the balance returned unless both parties agree otherwise.
• Talent no-show: full refund to the payer.
• Completed and confirmed: released to talent and not refundable except by mutual agreement or a dispute decision.

Shop orders

Buyers confirm receipt to release escrow. If an item never arrives or is materially not as described, open a dispute before confirming and we will hold funds while we review.

How to request

Request from your Wallet purchase history or email support@scriptu.org with the transaction reference. Approved refunds return to the original payment method, typically within 5–10 business days. Statutory consumer rights, including EU/UK withdrawal rights, are unaffected by this policy.

Chargebacks

Please contact us before disputing with your bank. Accounts with fraudulent chargebacks may be suspended and outstanding balances withheld.