Subscription & Billing Policy

Renewals

Subscriptions renew automatically at the end of each billing period using your saved payment method, until cancelled. The renewal date and amount are always visible on your Subscriptions page.

Cancelling

Cancel any time from Subscriptions. Cancellation takes effect at the end of the current period — you keep access until then and are not charged again. We do not pro-rate refunds for the remainder of a period unless required by law.

Upgrades and downgrades

• Upgrade: takes effect immediately. You are charged a prorated amount for the remainder of the period, calculated on unused time on the old plan.
• Downgrade: takes effect at the next renewal so you keep the features you already paid for. Any credit is applied to the next invoice.
• Changing plans never restarts your billing anniversary.

Failed payments

If a charge fails we retry over several days and email you. Access is paused if payment still fails, and the subscription is cancelled after the retry window closes.

Creator subscriptions

Subscribing to a performer supports that performer directly under a revenue share. If a performer leaves the platform, their subscription is cancelled and any unused portion of the current period is refunded.

Receipts and tax

Every payment produces a receipt or invoice, downloadable and exportable from your Wallet purchase history. Applicable sales tax, VAT or GST is calculated and shown at checkout.